UPDATE : February 14, 2026 - 14:11
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UPDATE : February 14, 2026 - 14:11
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Wizz Air Naples Prague 8-Hour Delay, Passengers Compensated

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Many passengers on the Wizz Air flight from Naples to Prague on September 28 experienced a grueling delay of nearly eight hours: they were awarded €250 in compensation for the inconvenience.

A truly unnerving wait was reported by the numerous passengers of the delayed Wizz Air flight yesterday, Tuesday 28 September 2021, which served the Naples – Prague route and arrived at its destination with a heavy delay.

We are referring specifically to the delayed flight W68423 with scheduled departure at 10:30 on 28/9/21 from Ugo Niutta airport in Naples Capodichino and scheduled arrival at 12:30 at Prague airport, the aircraft instead arrived several hours late, opening the doors only at 20:27, thus accumulating a delay on arrival equal to 7 hours and 57 minutes.

The various reports from passengers immediately alarmed the Technical staff of the claim company Italia Rimborso whose technical findings did not highlight the presence of any exceptional circumstance causing such a delay in arrival for which, as reported in the European Regulation 261 of 2004, each passenger would be allowed access to "pecuniary compensation", a sort of moral damages attributed to passengers in order to remedy the inconveniences suffered.

For the air route just described, the amount recognized for each passenger is equal to 250 euros, since the distance in kilometers between the two airports is less than 1500 km.

Activating a claim for compensation for a delayed flight (financial compensation) is really simple and the passenger who is entitled to it has several ways to start this process.

In the first instance, you can contact the airline that operated the flight through its telephone customer care or by activating a request directly from the official website.

If, however, as increasingly often happens, the airline does not offer the right assistance, it will be possible to contact Italia Rimborso, a leading claim company in Italy that offers completely free assistance and follows passengers until they obtain the requested amounts.

So, if you are among the passengers of the delayed Wizz Air flight W68423 of 28 September 2021 Naples - Prague and you want to activate a claim to request the financial compensation of € 250, simply fill out the form on the home page ItaliaRimborso.it

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