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16 September 2025 - 10:55
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4 September 2025 - 17:35
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July 21, 2025 - 13:31
Making travel accessible to all and fostering an inclusive environment helps build a more caring community. This doesn’t just stop at breaking down physical barriers, it also extends to services.
Ensuring linguistic accessibility to travel information for passengers with specific communication needs is one of the main objectives of Trenitalia, leader of the FS Group's Passenger Hub. This is a concrete step towards inclusive dialogue, reflecting the focus of Trenitalia to customer needs and in line with the strategic objectives of the FS Group in terms of Diversity, Equality & Inclusion.
Trenitalia is the first mobility operator in Italy to offer a free, instant video interpreting service in Italian Sign Language (LIS). This initiative aims to improve the travel experience and simplify communication.
The service operated by VEASYT, specializing in video interpreting in Italian Sign Language, is available as of today on a trial basis. Simultaneous translation to and from Italian and Italian Sign Language is provided by a professional interpreter who answers the video call between the FS operator and the customer, supporting the conversation with a waiting time of less than 30 seconds.
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“We are pursuing our inclusion policy and this project represents a further step forward in our journey to make our services increasingly accessible – declared Stefano Cuzzilla, President of Trenitalia - The video-interpreting project in Italian Sign Language is, at the same time, an innovative, direct and effective solution and a tool that allows us to guarantee greater accessibility to deaf people and those who use LIS.
Over the past two years, Trenitalia and the FS Group's commitment to disability issues has resulted in extensive training. More than 5 train conductors have acquired specific skills for managing the needs of our passengers with disabilities—motor, visual, hearing, and cognitive impairments.
Travelers can activate the service using the dedicated tablets available to Trenitalia staff or directly from their smartphone by scanning a QR code. The service is available at ticket offices, AV and regional sales and assistance desks and at FRECCIALounges every day, from Monday to Sunday, from 8:00 to 18:00 (including holidays) in the stations of Milano Centrale, Bologna Centrale, Firenze Santa Maria Novella, Roma Termini and Napoli Centrale.
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