An irregular and unforeseen change of driver. It would have happened to Napoli Monday 11 March during the journey of ANM line 204.
As one of the passengers, who also made a short film to document the unusual situation that he reported to the Green-left alliance MP Francesco Emilio Borrelli, said, the first driver stopped the bus at the National Museum stop to wait for his colleague who was then supposed to take over.
A wait of about 30 minutes due to the other driver's delay. The response to the protests of some citizens exasperated by the constant delays on public transport was truly unexpected.
A man in an ANM uniform took an umbrella and threw it at the complainant, even threatening to beat him and ordering him to leave.
"We had to wait for almost half an hour on the bus in the street. We were treated terribly and even threatened. Changing drivers in the middle of the journey is certainly not the norm," explained the reporter, who was very upset by the incident.
“We have sent a communication to the management of ANM so that what has been reported to us can be verified and measures taken in the event of any findings,” declared Borrelli,
"Employees can't manage shift changes independently, especially in the midst of a rush to the detriment of passengers, who are already struggling with the numerous problems with the poor public service. We are also astonished by the threats and aggression shown towards those who were rightfully protesting the poor service."
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