A fundamental help to simplify and streamline the context of hybrid work in the company comes fromuse of UCC, Unified Communication & Collaboration platforms. Unified Communication and Collaboration allows companies to streamline and speed up work by taking advantage of a whole series of latest-generation tools, with which to guarantee company teams an innovative communication system. Thanks to the advice of experts, we discover what UCC platforms are and how they work, what benefits they offer and what are the most widespread tools and technologies to support hybrid work and more
What are UCC platforms and how do they work?
Introduced in companies during the Covid-19 emergency, hybrid work, a flexible activity through which employees operate partly remotely, has become a constant in the vast majority of companies. Its operation is supported by an intelligent use of platforms UCC - Unified Communication & Collaboration - latest generation, which structure teamwork through key elements such as communication and collaboration.
UCCs, which provide solutions of 'Unified Communication and Collaboration', are able to improve the productivity and efficiency of company teams, integrating the different platforms with a series of innovative communication tools. These are decidedly advanced proposals such as those offered by Microsoft which, thanks to the most used tools of Microsoft 365, and an application like Microsoft Teams, boast a leading proposal in the sector market, combining the functionality of chat, telephony, video conferencing and collaboration.
Le UCC platforms more advanced include telephony, video conferencing, instant messaging, real-time collaboration on documents and projects, and last but not least, file and document sharing. These are highly flexible tools designed to increase the efficiency of hybrid business teams, and designed to coordinate and manage communication in real time. By exploiting the potential of UCC, business teams can use interesting solutions, starting with the ultra-fast transition from a simple exchange of information via instant messaging to a video conference, all in just one click.
Benefits and Features of UCCs for Hybrid Work
Le UCC - Unified Communication & Collaboration – offer a whole host of benefits to corporate teams, who often fall back on hybrid work. Among the most interesting advantages are:
· the greater efficiency: direct consequence of the integration between different communication technologies and the use of a single system, which facilitates collaboration between company team members, improving their productivity;
· the cost reduction: daughter of the use of unified communication systems, which limit the cost of purchasing tools and platforms by using a single system. UCC platforms reduce maintenance and update costs;
· the flexibility of a platform that guarantees communication and collaboration even in the face of work that is not limited by geographical location or the device to be used;
· the of your digital ecosystem. : the advanced systems on which UCCs are based guarantee the maximum level of protection for corporate data and communications, starting with the benefits offered by end-to-end encryption;
· the scalability: UCC platforms adapt perfectly to the evolution of business needs, and can be modulated based on the needs that arise over time. It is easy to find the right answer to the development of the core business, to the increase or decrease of the workforce.
Let's discover the most widespread tools and technologies of Unified Communication and Collaboration
Essential components of smart working and hybrid working in the company, the UCC platforms contribute to raising the level of interaction and communication between companies and people. On the one hand, they offer an effective enhancement of individual productivity, on the other hand, they increase business operations by exploiting communication that is at the same time effective, simple and multi-channel.
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In terms of tools and technologies, the most popular solutions are based on six specific areas. When looked at closely, UCC systems involve:
1. the VoIP telephony 'Voice over IP', i.e. traditional telephone voice via internet protocol, as well as the proposals PBX latest generation, acronym for Private Branch Exchange, or a private telephone network that uses systems to allow for their evolution, adding or integrating different services;
2. the technologies reserved for mobile devices to extend the use of UCC platforms to smartphones, notebooks, tablets, exploiting the potential of a whole series of dedicated apps.
3. i Unified Messaging Systems (UM), useful for combining the use of SMS, email, fax, voice and more;
4. the Instant Messaging social platforms (IM) to ensure immediate and simultaneous communication to be established via chat or SMS, designed for the exchange and sharing of documents in real time;
5. the Cloud file sharing platforms, ideal for facilitating the sharing of documents and multimedia material such as audio and video;
6. Collaboration and Conferencing Platforms which revolve around audio and video web conferencing services, remote training and learning, virtual spaces reserved for co-working, voice mail, or desktop sharing.
How to Effectively Implement a UCC Platform
To implement, and get the most out of using a UCC platform, it is good to adapt the project, considering developing it through a medium and long-term vision.
The tools used by the UCC platforms they must be inserted into the company according to a specific strategic plan, with adequate investments to be identified based on needs, to be developed within the company or with the outsourcing formula.
In the construction and development operations of a UCC platform It is good to match the technical requirements with those of the core business, exploiting the potential of open, independent and scalable architectures.
In the company, internal services should be handled by potentially expert figures, who can be employed in defining the project lines and measuring the benefits.
Where company skills are not sufficient to support the experimentation and adoption of new services, it will be a good idea to involve a partner external to the company, with whom to interact on a regular basis to plan, manage, and collect feedback and suggestions.
Comments (1)
UCC platforms are very useful for hybrid work, but sometimes they can be complicated to use. Communication is important, but not everyone knows how to make the most of these tools that are very innovative and advanced.