Avellino – Family members only learned the next day that their relative had died. This is what happened to an 84-year-old woman from Montemarano, admitted to the emergency room of the San Giuseppe Moscati hospital in Avellino, where she died on Sunday morning while still on a stretcher awaiting treatment.
The elderly woman had been transferred on Friday afternoon from the nursing home where she was staying due to a complex heart condition. Her condition worsened over the next few hours until her death, which occurred around 5 a.m. Sunday.
However, no family members were immediately informed of the death.
The incident was made public by the relatives themselves, who filed a complaint. The head of the Emergency Department, Antonino Maffei, intervened, acknowledging the error and offering the company's official apologies to the patient's son.
"There was a serious communication failure, for which we take full responsibility," Maffei explained. "The emergency room called the nursing home's number, but the number didn't answer, instead of the family's number.
The rush of ongoing emergencies, with 21 red codes hospitalized at the same time, then led to this serious oversight."
The hospital's general manager, Germano Perito, was informed of the incident and ordered the initiation of the internal review procedures required by the protocols.
The goal is to determine any responsibilities and identify the critical issues that led to the failure to notify the family members at such a delicate time.
The case has refocused attention on the operating conditions of emergency rooms and the difficulties of managing overcrowded situations, where even basic communication requirements risk being compromised.
Source EDITORIAL TEAM
Comments (1)
They left her in the hospital, and after two days they asked for her relative. Beautiful.