The UOC GPTI – Complex Operational Unit for Governance of Telemedicine and Artificial Intelligence Processes of the Salerno Local Health Authority, in collaboration with the IFEL Foundation, has completed a training program that has led to the qualification of over 30 new digital facilitators.
These figures are responsible for guiding citizens in accessing and using telemedicine services, in accordance with the strategic vision of the General Director of the Salerno Local Health Authority, Gennaro Sosto.
The new facilitators join the more than 200 already trained by the Telemedicine Training Lab of the same GPTI UOC, thus strengthening the territorial network supporting digital healthcare services.
The training is aimed specifically at frail patients, the elderly, and those with limited digital literacy, to ensure they have equal and informed access to new treatment options.
Synergy between healthcare and local authorities
Dr. Vuoto, President of the IFEL Foundation, also attended the training event, highlighting the strong institutional synergy between the healthcare system and local authorities. The initiative is part of a broader plan for innovation, inclusion, and service proximity, aiming to bring citizens closer to digital healthcare through training and support programs in the local area.
For the GPTI UOC, the technical training was provided by the Unit's manager, engineer Gerardo Lodato, who covered aspects related to digital processes and the telemedicine technological ecosystem, and by social worker Maria Giovanna Squillante, who explored empathetic communication, the relational role of the digital facilitator, and support for vulnerable individuals.
Telemedicine as a new care model
Dr. Antonio Coppola, director of the GPTI UOC, emphasized the strategic value of the initiative by declaring:
This project represents a paradigm shift: telemedicine isn't just technology, but a new model of care that puts the person at the center. Training digital facilitators, focusing on both the technical aspects and customer service and empathetic communication, means ensuring equal access, reducing inequalities, and making innovative services truly operational in the community. It's a cultural investment, even more than an organizational one, that makes the healthcare system more humane, accessible, and sustainable.
Towards a more inclusive telemedicine
The initiative is part of the broader development of community telemedicine promoted by the GPTI UOC, in line with national guidelines and with the goal of transforming digital innovation into a concrete tool for inclusion and quality care. Training new digital facilitators is therefore a step forward in bringing citizens closer to healthcare services, especially those living with disabilities or technological difficulties.
Source EDITORIAL TEAM
Comments (1)
The initiative seems very interesting and useful, but I believe more resources are needed to ensure everyone can access telemedicine services. It's important that the facilitators are well-trained.