The weekend just gone by saw the start of the new season of the Serie A football league, for which DAZN has been awarded the broadcasting rights to the matches.
“The debut seems to have, at least in part, confirmed the fears about possible disruptions deriving from peaks in network traffic, since a few minutes after the kick-off of the first match, on Saturday 21 August, numerous users reported no signal, blackouts and lowered definition, flooding social media with protest messages, and similar disruptions also occurred in the broadcast of other matches – reads a note from Federconsumatori -.
DAZN has reported that the problem was caused by a peak in accesses, confirming the concerns regarding the technical equipment used by the platform to support such a high number of connections. Given the technical problems already encountered in the past during other matches broadcast by the well-known platform, it is not surprising that the much-publicized 'revolution' in the broadcasting of sports events is struggling to take off.
The issue has taken on such proportions that it has even prompted the Serie A League to send a formal communication to the broadcaster to ask for an account of what happened, especially because Milan-Lazio and Juventus-Napoli will be played on the weekend of September 12, which will surely see an exponential increase in access.
In recent weeks, we have welcomed the measure issued by AGCom to avoid congestion on the network, which however does not seem to have prevented the possibility of technical problems: once again, citizens are faced with a service that, despite the substantial increase in subscription costs, is proving to be inadequate. Added to this is the fact that the platform has not published any message of apology on its website nor has it mentioned possible compensation, thus demonstrating a total disinterest in customer needs and the quality of the service provided.
The lack of attention from the company towards users, after all, is nothing new: in the past few weeks we sent a report to AGCom for the real 'absence' of the so-called customer service, which in reality is nothing more than a chatbot capable of providing only basic answers without customers ever being contacted again for the real resolution of their problem. While waiting to know what response the request for clarification from the Lega Serie A will receive, we will continue to monitor the situation and will not hesitate to contact the competent Authorities in the event of incorrect behavior and/or further disservices”.
Article published on 23 August 2021 - 14:31
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