Come ask for a refund for the malfunction that has hit Free mail and Virgilio mail? After about a week, all 9 million users registered with Italiaonline email were able to use the service normally again, but as expected, consumer protection associations have moved to try to obtain compensation.
The reasons are quickly explained, despite the fact that the two emails were free: the impossibility of using email and above all a gap of several days in which it seems that whatever one had received was lost forever. However, It's not a given that you'll be able to achieve anything.
Another initiative was launched by Euroconsumers, the European Association of Independent Consumers with a dedicated page to ask for compensation, but it is necessary to pay 2 euros to join the association. Codacons has sent a formal notice to Italiaonline and announces its intention to prepare a class action. However, it is not so obvious that something will be achieved because among the clauses that are accepted to join the Libero and Virgilio emails there is one that limits the company's liability in the event of disruptions or failures, as underlined by the editorial staff of Altroconsumo.
Article published on 1 February 2023 - 11:12
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