DAZN announces it will refund customers for the disruptions register, starting this week, while a new operational group will be launched at the same time to monitor the service.
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DAZN refund for service disruptions during Inter Napoli: the note
“Today, at the Ministry for Business and Made in Italy, DAZN provided detailed description of the disservice which affected two of the ten matches played on 4 January 2023 and of these a portion of the season ticket holders”, reads a note.
“Underlining that the disruption was caused by an external global partner and was much more limited in scope than what occurred last summer, DAZN described how its monitoring promptly detected the malfunction and arranged for the complete restoration of the service.”
“During the meeting, the parties discussed the solutions for reimburse i clients impacted and actions both to accelerate investments already planned for some time and to bring about significant organizational optimizations".
DAZN Refund: Here's How to Get It
“At the request of all the institutions present, DAZN has assured that it will take action, without waiting for a request from users, to automatically correspond to all those impacted a quarter of the monthly subscription".
“The compensation will be made by crediting the amount according to the payment methods chosen by each customer or by issuing vouchers. The refund procedure will be activated starting this week and will be completed by the beginning of February. Each affected user will receive a communication confirming the refund to the email address associated with their account”.
“To ensure an even more effective control of the technological infrastructures for the distribution of content and their even more efficient management, the Group DAZN announced a change to the current organizational structure of the Group with the creation of a Network Operation Center (NOC) in Italy".
“This new unit, specifically dedicated to the technological infrastructure and the Italian network – concludes the note – will allow us to create additional market-level expertise and transfer the responsibility for monitoring service quality and routing customer traffic to the local team.”
Article published on 10 January 2023 - 17:28
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