Contact Center Inps, the economic difficulties of the employees continue and the Cgil is ready to declare a state of agitation

Naples – “What happened to the extra money that Inps Servizi SpA has available thanks to the reduced cost of labor for the use of smart working, of employees who have terminated their employment and of the additional resources allocated by the Government?”.

Elena Tramontano RSU Cgil of Naples and her 900 employees are asking this question, and she decides to “shout out” the difficult situation of the vast majority of telephone consultants at the INPS Contact Center. The situation has been known for at least two years: of the 2.900 workers on the national territory (900 are in the Naples office), the majority are employed on a permanent contract but with involuntary part-time work of 20 hours a week, which rhymes with a salary of 750 euros per month.

Derisory for a public service.
“Not enough to cope with the current high cost of living, especially if you consider that it is a 100 percent subsidiary of a public company, which has always had the welfare of the community at its core”.

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“The internalization of the service, which began in December 2022, has been (so far) painful for those who hoped for a better working future, especially since they feel their employer, INPS first and INPS services later, distant and deaf to their claims.

Without forgetting, moreover, that the transfer of workers to Inps services from private clients has led to a reduction in employment that has reduced the workforce by at least 110 units, also generating a significant contraction in labor costs; in 2022, as part of the "third aid decree" at the request of the social partners, the Government allocated 20 million euros more to improve the economic and regulatory conditions of workers, but no one knows where they ended up. So, this is one of the points to be resolved and understood in this (bad) story with many question marks and many mysteries".

“Beyond the letters and union initiatives and commitments made strictly only in words, after two years doubts arise about the actual centrality that the Contact Center of the National Social Security Institute should have and, what's more, the largest in Europe and the first front office of Inps. In 24 months, instead, there have been only three changes of president of the Institute (Tridico first, Gelera then and Fava now) and even heads rolled at Inps Servizi, moreover without a general director and a (new) Board of Directors in office since the summer. In the meantime, on December 17, at the meeting with Fava, requested since September: the President of the Institute did not intervene in his place, the General Director Valeria Vittimberga with the renewed commitments only in words”.

Elena Tramontano concludes: “We need to open a permanent working and discussion table with all the relevant bodies: Ministry of Labor, INPS, INPS services and Local Authorities to overcome the salary criticalities”.